Refund policy

Refund and Return Policy

We want your BloomKiddo order to reach you in the expected condition. Please review the following conditions before requesting a return or replacement.

Eligible issues

Please contact us within 7 days of delivery if:

  • The product is damaged or defective.
  • You received an incorrect product.
  • Items or components are missing from the package.

To help us assess the request, please provide your order number, a description of the issue and clear photographs of the product and packaging. An unboxing video, if available, may assist with verification.

Return conditions

The product must be unused, unmarked and retained in its original packaging with all books, pens, refills, accessories and other components.

Used or written-in books, opened or used refills, and incomplete sets cannot ordinarily be returned unless the product was received damaged, defective or incorrect.

Returns based solely on a change of mind, dislike of colour or minor differences in cover design are not accepted. Product colours, cover designs and minor details may vary according to available stock without affecting the product’s intended use.

Requesting a return or replacement

Email to support@bloomkiddo.com with:

  • Your name and order number
  • The reason for the request
  • Clear photographs of the product and packaging
  • An unboxing video, if available

Please do not send a product back without receiving return instructions from us.

Resolution

After reviewing an eligible request, we may offer a replacement, replacement of the affected component or a refund, depending on the nature of the issue and product availability.

Approved refunds will be issued to the original payment method. Processing normally takes 7–10 business days after approval, although the bank or payment provider may require additional time.

Order cancellation

Cancellation may be requested before the order is dispatched. Once an order has been dispatched, it cannot ordinarily be cancelled, but an eligible return request may still be submitted under this policy.

Nothing in this policy limits any rights available to customers under applicable Indian law.

For assistance, contact us at support@bloomkiddo.in